BUS 185 - Principles of Retailing and Customer Service

This course is designed to give the prospective store or franchise owner the necessary background for a successful career in retailing. The material covered includes current practices and methods; topics include store layout, personnel management, buying, retail advertising and control procedures. The course also will devote a significant section to principles and practices of customer service, as it relates to retailing and other industries. This course is a once-a-year offering.
Prerequisite(s): BUS 180
3 credits = 3 lecture