MA 113 - Therapeutic Communication and Administrative Procedures

This course provides an overview of the profession of medical assisting. Topics include professionalism, concepts of effective administrative and therapeutic communications, electronic transmission of data, telephone and time management, appointment scheduling, documentation, coping mechanisms, leadership, patient education, workflow process, and workplace dynamics.
Prerequisite(s): HE 102 and CIS 115
Corequisite(s): None
3 credits = 1 lecture, 2 laboratory