Oct 22, 2019  
2019-20 Catalog 
    
2019-20 Catalog
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MA 113 - Therapeutic Communication and Administrative Procedures


This course provides an overview of the profession of medical assisting. Topics include professionalism, concepts of effective administrative and therapeutic communications, electronic transmission of data, telephone and time management, appointment scheduling, documentation, coping mechanisms, leadership, patient education, workflow process, and workplace dynamics.
Prerequisite(s): HE 102  and CIS 115  
3 credits = 1 lecture, 2 laboratory



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