OA 230 - Office Management

A professional office manager handles a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course covers concepts that help the student develop an assertive and organized approach to managing people and processes in an office setting. These concepts include roles and responsibilities, leadership styles, challenges, motivation, communication, workflow, safety, and policies and procedures. It includes key management skills and planning techniques to improve flow.
Prerequisite(s): OA 135 and OA 115
3 credits = 3 lecture /laboratory